After evaluating several window brands and installers, we settled on RIHI for 11 replacement windows for our 30-year-old Colonial style home. The windows are fully installed and we could not be happier. We made the right decision with RIHI. The RIHI windows are absolutely beautiful, inside and out. They are of the highest quality and extremely well made. Solid construction through-and-through, and they seal very tightly. The RIHI windows are much better insulators from both outside temperature and from noise as compared to our old windows. Opening, closing and tilt-in actions (for cleaning) are incredibly smooth and easy. Installation was completed in only 2 days. The installers were professional, friendly, neat, efficient and accurate. It is clear by the quality of the work that they are very experienced and also care about their work as well as the customer. RIHI was completely professional, prompt, courteous and helpful during all stages of this project: initial meeting; review of the RIHI window offering; purchase contract; site visit for precise window measurements; production and delivery of the windows; installation. The RIHI staff showed attention to detail, explained everything to us, and exhibited patience as well as exceptional customer service. The value based on the product we received was excellent. The price RIHI quoted in the contract is the final price we paid, without deviation. Delivery was a refreshing surprise. Even though we ordered the windows during the Pandemic-induced supply chain crisis, RIHI was able to deliver and install the windows within the timeframe it promised...actually a little sooner. That was a feat should speak loudly about their customer focus, operations and capabilities. We are impressed with the installation process, as the windows were cleanly installed without damage to the interior window trim or sills. The installers cleaned up after the installation and it's as if they had not been here, but for the wonderful new windows that were installed in our home. We love the fact that RIHI is a window manufacturer and installer based in our region, it has been in business for many years, and it stands by the windows, which it precisely manufactured in this case to our existing home's requirements. I highly recommend RIHI for its quality product, value, people and customer service!