Customer Reviews & Testimonials

We are proud to share our customers’ reviews and testimonials of the RIHI experience.

RIHI
4.3
Based on 91 reviews
Alicia Derise
Alicia D.
12:09 22 Aug 19
We have had every window in our home (and skylight in the bathroom!) replaced by RIHI. The team was wonderful. The work done within the week and the cleanup after was terrific. With any Big job like this, I had a couple of very minor issues which were addressed. After care is as important to me as the work done, and RIHI was great. When Anthony A. came to the house personally & patiently gave me tutorials on how to work certain things, I knew I had the right place. I believe in RIHI...They were not cheap.....they were GOOD...very good. Our next home improvement job will definitely be with RIHI. Attaching a Before and After Picture. I'm a happy customer!
Dottie VanderPyl
Dottie V.
11:34 20 Aug 19
Great service, products are top notch and the everyone there are VERY helpful. No need to look elsewhere.
Mike Ciacciarelli
Mike C.
12:34 25 Jul 19
Rhode Island Home Improvement made my window replacement project painless and worry-free from start to finish. Their salesman was professional and thorough. There were no surprises. The window installers did a great job. They replaced 9 double-hung windows and a sliding glass door with no issues. But most of all I was impressed beyond expectations with the custom-sized garden window that they installed over my kitchen sink. I wasn’t able to find one anywhere else locally but they made it happen. The quality of all the windows and door exceeded what I’ve seen by other manufacturers. Everything operates effortlessly today (5+ years after install) as it did from day one. I encourage everyone I know to give RIHI an opportunity quote their next project. You won’t have to worry about a thing with these guys...they are truly top notch!!
Helga Melgar
Helga M.
14:50 23 Jul 19
We got off on a rocky start after our the service was done but was attended to immediately after my social media rant. I received a call back from one of the owners no less. He came by personally to check on the issue and made sure that it was taken care of immediately and to our satisfaction. We were happy with this customer service recovery. I do recommend that whoever answers the phone, once you sense customer dissatisfaction, proactively escalate it to higher management and not wait for any public posts before it can get taken care of. Nipping a problem in the bud is always best. Still, we were happy with the post-service once it was done right.
Jeffery Fiscus
Jeffery F.
13:38 23 Jul 19
We had vinyl siding installed. The quality of the material is very good and the gentleman who did the installation did a great job, kept the area clean and was very pleasant to have on site. The salesman was very informative but a bit on the high pressure side.
Paul Giarrusso
Paul G.
12:27 23 Jul 19
Troy Wilkinson
Troy W.
22:07 18 Jul 19
mike giacheri
mike G.
20:49 18 Jul 19
Frank DiNucci
Frank D.
01:33 17 Jul 19
George Patrick
George P.
20:44 10 Jul 19
Got multiple window replacement quotes. Their suggestion was the only one that took into account the architecture of my house and even though it was a least expensive option, that's what they suggested.Honest company.
Nicholas R Bento
Nicholas R B.
23:38 08 Jul 19
Amanda Dahlin
Amanda D.
20:31 05 Jul 19
We replaced all the windows in our home (10) and we’re so happy with the results. Our windows look beautiful, open and close without sticking and no more drafts from our bay window.
Victoria de Lodzia
Victoria de L.
18:04 29 Jun 19
We replaced all the windows in our house. The service was wonderful and the windows were quickly installed and ready to use in one day. We have a lot of windows so we are very pleased with the resuts.
David Hodge
David H.
15:57 28 Jun 19
RIHI has done my roof and then, a few years later, my windows. Some may find the cost expensive, but keep in mind this: It isn't about paying for what you get, it's about not getting what you don't pay for. Quality is everything to this company and the results are evident in my home.
Nathaniel Zannelli
Nathaniel Z.
12:06 28 Jun 19
They did great work, were easy to talk over details with and showed up on time when they said they would. RIHI is expensive and I would recommend negotiating on price but I am very happy with the work they performed. My new shower/bathroom looks fantastic.
Eddie McDevitt
Eddie M.
13:27 27 Jun 19
I would recommend RIHI to all who ask.
Jane Christensen
Jane C.
21:26 26 Jun 19
We got off to a bit of a rocky start because they had started on the wrong roof but they made good on it and it was actually a plus for me because I ended up having all the roofs done instead of just three. I have had no problems or issues with the roof and my roof was done in November of 2017 so far so good. They also continue to follow up with me once every year make sure that everything is okay. So far I have been satisfied and I would consider using them again for other projects. The only comment that I would make is that anyone using this company make sure that the instructions are correct and are going to be followed properly.
Linda Bean
Linda B.
19:44 25 Jun 19
Every step of the process went smoothly. I love my kitchen cabinets.
Jennifer Hantman
Jennifer H.
16:03 24 Jun 19
Bill did a fantastic job, and went behind the call to help.... awesome 👏
Robert Olmsted
Robert O.
19:02 18 Jun 19
RIHI has done two projects at my house. In both instances they did the work professionally, on time, and within budget. The sales process was very professional and explained everything. Great company to work with
Katrina Nerney
Katrina N.
01:16 18 Jun 19
Rihi is great and worked very hard to get us a loan for the roof. They also made sure it fit our budget we gave them
nancy gauvin
nancy G.
21:03 27 Feb 19
Bill Corria and helper Matt were very professional and knowledgeable.Always aiming to please, very neat. I would recommend them to everyone I know. love my new cabinets. Thanks guys!!
Judy John
Judy J.
21:26 12 Feb 19
edward wiacek
edward W.
17:53 31 Jan 19
RIHI did an excellent job with our siding, but it was my wife's persistence in getting new front steps and railing along with a new walkway that pulled everything together into one cohesive unit!
karen andrade
karen A.
18:38 26 Jan 19
Andrew Hanrahan
Andrew H.
15:26 20 Jan 19
Cathy Carlsen
Cathy C.
16:35 12 Jan 19
Your sales person was great! Very knowledgeable and if he didn't have an answer, he got it for me.The product is exceptional.
Ian Dyer
Ian D.
23:32 02 Jan 19
I have had several windows , a front door and a sliding door replaced. Excellent quality. Great customer service. Strongly recommend RIHI...
Patricia Phaiah
Patricia P.
18:30 28 Dec 18
I would definitely use RIHI again. We had a french door put in our family room and vinyl siding put on the exterior of our home. Their contractors were friendly and answered all the questions that I had. Their service is excellent. They always cleaned up at the end of the day. I could not have asked for better service. Very pleased with RIHI.
Judy Rapoza
Judy R.
14:20 20 Dec 18
al caldarone
al C.
00:02 20 Dec 18
Had 2 baths remodeled by RIHI and would recommend them to everyone. Very professional, resonable prices and immaculately clean when they work.
Tiffany Medrano
Tiffany M.
22:17 10 Dec 18
RIHI did a great job installing windows in my home. The windows are great. Our heating bill is improved too!
Peggy Cassidy
Peggy C.
03:59 10 Dec 18
Victor Dichristopher
Victor D.
12:18 07 Dec 18
patricia Ferreira
patricia F.
16:51 06 Dec 18
Joe Pelletier
Joe P.
15:52 05 Dec 18
allen browning 111
allen browning 1.
03:31 05 Dec 18
Stephanie Whitney
Stephanie W.
00:48 05 Dec 18
Veronica Lamake
Veronica L.
00:39 18 Oct 18
We had Lou come out to do a free estimate to replace our roof. He was excellent. So very knowledgeable and patient taking the time to explain the process in full from the products and how they work to the financial aspect. He was very patient as my husband and I were meeting with him during dinner, bath and bed time of our two small children. We would highly recommend this family friendly company.
Stacy Glynn
Stacy G.
17:43 15 Oct 18
Lou a product specialist came to our house to give us an estimate on replacing our vinyl siding. He took the time to educate us about the product and RIHI. The most important thing to Lou was that we were well informed and made the best decision for our needs. We contracted RIHI to complete our siding job and ended up with a much better product at the same price as another local company. Lou was professional, knowledgeable, listened to what we had to say and adapted the offer to meet our specific requests. Lou was very patient and thorough.
Lori Sheehan
Lori S.
02:18 12 Oct 18
My experience with RIHI was wonderful from beginning to end! The saleman was polite and knowledgeable. The products were superior and affordable and the installation went flawlessly! Thanks for a wonderful job!!!
William Lacey
William L.
15:56 09 Oct 18
Lou very diligent and concerned person. He strives for the best outcome of the customer. Very pleasant dealing with him. Look forward to my new windows
amanda tessier
amanda T.
16:20 06 Oct 18
Lou was wonderful. He went through everything, how the product is made vs. Others. I was able to see and touch the product. There was no pushy sales gimics. Would highly recommend carving out some time to have them came and provide an estimate.
Laurie Walsh
Laurie W.
03:12 04 Oct 18
Our kitchen looks great and we are very happy with the quality and craftsmanship of all of the work done.
Laurie Beck
Laurie B.
13:49 03 Oct 18
Tyler Jermyn
Tyler J.
23:06 02 Oct 18
We wouldn't trust our house to anyone else. When we needed windows, we contacted them, and they dispatched a consultant immediately. He was thorough and polite and our house is now quiet and energy-efficient. Great job, guys!
Salome Sanchez
Salome S.
22:14 02 Oct 18
Rhode Island Home Improvement has done work for me on both of my properties. They did siding on my home and a roof on my beach house. They provided exactly what they promised and we have been more than pleased with both jobs. I would strongly recommend.
Rich J J
Rich J J
13:15 29 Sep 18
Recently completed est with Lou@rihi. Liked his rec on window casing. for a decent size smb like rihi price is right. I need quality yet reasonable price. Lou gave us both. 👍👍
Kevin Somerville
Kevin S.
18:30 28 Sep 18
Installers were punctual, courteous and obviously very skilled at performing the tub-to-shower stall conversion. They were focused, got the job done in less than a day and cleaned up well after the job was complete. I'm extremely happy with the renovation.
Michael Kehrmeyer
Michael K.
12:44 28 Sep 18
RIHI was very professional and did a great job. They went far and beyond to make me happy and satisfied.
richard corrente
richard C.
18:23 21 Sep 18
For over 15 years I have referred clients of my mortgage company, Bankers Mortgage Corporation in Warwick, to RIHI. They have always provided top-notch service and I have always received complements from my mortgage clients.
Pamela Rodgers
Pamela R.
16:41 19 Sep 18
Richard Crowe arrived on time and gave a welcome tutorial on roof construction and materials to be used. We surveyed the roof sections in question and measured them. We looked at each roofing layer to be used and how and why RIHI uses them. The 50 year guarantee is tempting and longer than I had been expecting. It seems pretty obvious that RIHI has a reputation to protect. Richard's presentation was informative and pretty all-inclusive. I learned quite a bit about roofing. Thank you to Richard.
Anthony Gobin
Anthony G.
23:45 17 Sep 18
Great family operated business. The job is done correctly and fast. You will like these people .
Kathy McBride
Kathy M.
18:20 11 Sep 18
Louis, came to my home.. on time, and say with me for nearly 2hrs and explained the process in detail of this family owned company and I was very excited to hear and see the quality of the product. I do have a slight disability and he took that into consideration when explaining things me slowly and clearly. I didn't feel rushed or overwhelmed at all. This is something that I plan to definitely do and will contact Louis when I am absolutely ready.Thank you so much for being so understanding and keeping my attention when explaining things!
Sam Scobin
Sam S.
23:53 07 Sep 18
Every part of our experience with RIHI was excellent! The entire group, from sales to the construction supervisor and crew, were absolutely terrific! Their prices, we thought, were also more than fair. I highly recommend them and I can tell you that the next time we need anything done, we're calling RIHI first.
Suzanne Boucher
Suzanne B.
12:37 08 Aug 18
Diane Barbaria
Diane B.
18:36 03 Aug 18
Excellent quality and professional workmanship. I had 9 replacement windows and 1 slider installed. Sal and his crew worked diginatately and professionaly, answering all my questions and concerns. I would recommend this crew for any job. Great cleanup also!
we are 138
we are 1.
16:53 09 Apr 18
Mark Gisherman
Mark G.
15:35 10 Mar 18
On the Friday night before MLK Holiday I met with a sales person. After a weekend of thought research and discussion with Owens Corning, I decided to engage RIHI to remove and replace my roof. The end result was fabulous. The team was incredible from sales, to financing, to scheduling to installing and cleaning-up the job.The co-owner Anthony met with me in the end to wrap up after the install. My reason for selecting them was superior combined product/roofing system, the life time transferable warranty, certification by the manufacturer, exceeding manufacturer minimum requirements. In the end the install was done in 1.5 days, starting on Presidents’ Day holiday. The Architectural roof looked incredible. The team as a whole operated like a fine oiled machine. Not only does RIHI exceed Owens Corning standards in some instances they participate in setting them, Yes you can get a less expensive roof but I feel the quality is worth it...highly recommend,
derrick smellie
derrick S.
18:49 09 Feb 18
We had Mike Jr and his associate came in for an estimate on our kitchen cabinets. I was quite impressed the way they took the time to explain every detail to us and listen to our concerns .They were very professional and I find them to be transparent the way they go about their business .Everyone looking to do home improvement should always give RIHI a chance before they say yes.
Ron Pazienza
Ron P.
17:33 13 Jan 18
Bradford Lamprey
Bradford L.
11:30 13 Dec 17
These people are awesome. They really stepped up under pressure. With bad weather coming, they arrived on time and stayed late to install my roof in one day! The damage to the old roof was much worse than I expected, but they were able to make the repairs. The new roof is perfect, and they came back the next day to make sure the yard was cleaned up. You just can’t get any better than that!
Melissa Meier
Melissa M.
23:27 04 Dec 17
Our roof was a total mess! We needed to fix it fast and properly. After searching everywhere we found RI Home Improvement. When we contacted RI Home Improvement, Anthony gave us a call right back and scheduled a time to come out and look at our roof. He showed up right on time and took a look at our roof and broke down what was going to be needed to be done. Anthony asked if he could come by the next day with samples of shingles, which he did promptly. Not only was Anthony compassionate to our needs but he was honest and incredibly thorough. He explained every single aspect of what was going to be done. The shingles and other materials were ordered and arrived quickly. We scheduled a convenient time for us to start the work. Anthony and his amazing crew arrived and began their work. The entire crew was truly professional and efficient. We have a rather large roof and they completed the roof within a couple of days. Before everything was considered done, Anthony came by again to check and make sure everything was done to total completion and to our satisfaction. The roof looks better than we could possibly imagined! Thank you agin RI Home Improvement! We will definitely be using them again.
Bob DeFrance
Bob D.
01:04 25 Aug 17
Great job, we love it!RIHI recently installed new siding and 12 windows in our house in Portsmouth , and I will say that we have never had a better experience. Mike the sales consultant was extremely knowledgeable and helpful. We were so undecided about what colors to choose, he helped us through this process...we love the look. RIHI's workmen are unbelievable, no matter how hot it was outside, they never stopped, they worked so diligently. Clearly they are true craftsman, and professionals. Bob, the foreman couldn't do enough for us. Thank you RIHI for a job well done.Bob and Mary D. Portsmouth RI
Yoboijoe45
Yoboijoe45
23:36 24 Aug 17
Great experience with this company. Wonderful workmanship, personable, reliable. House looks gorgeous! Highly recommend!!
Thomas Case
Thomas C.
18:53 07 Aug 17
Rhode Island home improvement has taken care of my windows and my roof. I did my windows five years back and just went forward with my roof. The customer service there really reminds me of the way customers should be treated.
Paul Giarrusso
Paul G.
16:34 28 Jun 17
First time I used this company , always had family do my work . I HIGHLY RECOMEND THEM TO ANYONE . MR . BLOOM WAS MY SALESMAN VERY , VERY GOOD TO DEAL WITH . I RAN INTO 2 PROBLEMS THAT I RECIVED CALLS FROM INCLUDING THE OWER OF THE COMPANY . I AM SO HAPPY IT HAPPENED TO ME THEY WERE ALL OVER IT FROM DAY ONE . I DONT HAVE ANYTHING TO SAY BAD ABOUT THEM . I AM WILLING TO LET ANYONE CONTACT ME , VERY HAPPY WITH THIS COMPANY.
susan heffner
susan H.
01:00 17 May 17
Had my doors replaced about 18 months ago. They were costly but look beautiful. Work was done quickly and efficiently. Last week the storm door was damaged (not normal wear and tear) . The day after I called my door was fixed at no charge. I will definitely consider using this company for my kitchen re-model
Roxanne Flanders
Roxanne F.
17:11 11 Apr 17
Rhode Island Home Improvement replaced my roof 7 years ago and did a great job. But we all know that the sign of a really good company is one that takes care of their customers even after 7 years...and they did! I live on a hill in a very high wind area and a couple roof shingles came down. I called them and they had someone here the next day! It's fixed and I'm very happy to recommend them to anyone who wants a good, trustworthy company. Thank you so much, Rhode Island Home Improvement!!
Cobi Bush
Cobi B.
16:47 18 Mar 16
I really appreciate the quality of the workmanship and the materials used. The installation team was professional and did a great job. The kitchen looks like new. I am so proud of the results! Thank you very much!
Vic Pichette
Vic P.
17:22 04 Dec 15
We had Rhode Island Home Improvement remodel my elderly mothers bathroom from a standard tub to a beautiful low step in shower right in the existing tub space. Now my mother can feel safe and it looks great. They did a great job. Professional, on time and fast and available for questions before and after.
Marie Michaud
Marie M.
15:33 30 Jun 15
My house desperately needed new siding, but once I called up RI Home Improvement I felt like I didn't need to worry about a thing. The workers were quick and polite, and now everything looks great. Thanks for a job well done!
Carol Mendes
Carol M.
23:41 18 Jul 14
had a roofing job completed a month ago, the roof looks beautiful. I was impressed with the workmen on my roof, polite, quick and clean. Will be calling them again to have my siding replaced
Jeff Pettis
Jeff P.
05:30 17 Oct 13
We purchased new siding, a roof and 14 replacement windows from Rhode Island Home Improvement and we love our new look. Many of our neighbors have complimented on how beautiful our house looks. We would like to take credit for the color selection; however, we had little to do with it because we went with what Lou our RIHI products specialist recommended, and we are delighted we did. We thank you Lou for the time that you spent helping us though the selection process, to insure our happiness.It would be remiss of us not to mention the craftsmen that RIHI had work on our house. Every morning they arrived to our house at 7:30am, the first thing the Forman did was to bring the newspaper to our front door, then he informed us that they were starting ,( It’s nice to be informed)and asked us if we had any question, then wished us a great day. We have never met a more polite group of professionals .We were sad to see them leave…Their clean -up was impeccable. WE LOVE RIHI, and do highly recommend them to anyone planning to install a new roof, siding, or windows.