Customer Reviews & Testimonials

We are proud to share our customers’ reviews and testimonials of the RIHI experience.

Ken Ciesielski
Ken C.
18:17 03 Feb 22
Christina Geruso
Christina G.
18:11 03 Feb 22
Had a great experience with RIHI!!!
Jennifer SASSI
Jennifer S.
16:46 31 Jan 22
We contracted RIHI to replace windows in our home. 2 of them had been leaking. The resulting water damage was more extensive than we knew. Paul & Bill were excellent, what went from a 2 day job turned into a 5 day job and they made a potentially awful situation as good as it could possibly be. They showed up on a Saturday morning and Monday as soon as rain moved through to finish the job. Their clean up every day was excellent. They were professional, on time and did great work. Thank you RIHI!
Eric Pizzuti
Eric P.
23:05 21 Jan 22
After evaluating several window brands and installers, we settled on RIHI for 11 replacement windows for our 30-year-old Colonial style home. The windows are fully installed and we could not be happier. We made the right decision with RIHI. The RIHI windows are absolutely beautiful, inside and out. They are of the highest quality and extremely well made. Solid construction through-and-through, and they seal very tightly. The RIHI windows are much better insulators from both outside temperature and from noise as compared to our old windows. Opening, closing and tilt-in actions (for cleaning) are incredibly smooth and easy. Installation was completed in only 2 days. The installers were professional, friendly, neat, efficient and accurate. It is clear by the quality of the work that they are very experienced and also care about their work as well as the customer. RIHI was completely professional, prompt, courteous and helpful during all stages of this project: initial meeting; review of the RIHI window offering; purchase contract; site visit for precise window measurements; production and delivery of the windows; installation. The RIHI staff showed attention to detail, explained everything to us, and exhibited patience as well as exceptional customer service. The value based on the product we received was excellent. The price RIHI quoted in the contract is the final price we paid, without deviation. Delivery was a refreshing surprise. Even though we ordered the windows during the Pandemic-induced supply chain crisis, RIHI was able to deliver and install the windows within the timeframe it promised...actually a little sooner. That was a feat should speak loudly about their customer focus, operations and capabilities. We are impressed with the installation process, as the windows were cleanly installed without damage to the interior window trim or sills. The installers cleaned up after the installation and it's as if they had not been here, but for the wonderful new windows that were installed in our home. We love the fact that RIHI is a window manufacturer and installer based in our region, it has been in business for many years, and it stands by the windows, which it precisely manufactured in this case to our existing home's requirements. I highly recommend RIHI for its quality product, value, people and customer service!
Carol O'Connor
Carol O.
01:04 08 Dec 21
RIHI put in a new shower for me. It looks beautiful - I feel like I am in a 5 star hotel ! The guys were so nice ! Very professional and very neat and clean. They took the shower down to the studs and rebuilt. I definitely recommend them ! Thank you RIHI !
21:57 03 Nov 21
The treated us right so far, they will be installing windows and doors for us by January. Can write a better review when it's all said and done. I can say as of right now their windows they showed us are very well made and come with a good warranty and they stand behind their product 100%.
Cheri Skurka
Cheri S.
21:11 17 Oct 21
Phenomenal workmanship for a fair price. Will always recommend RIHI to anyone looking for home improvements.
Peter Easdon
Peter E.
17:52 25 Sep 21
We had a new shower installed and it was done ahead of schedule and professionally done.Anthony our product specialist was very professional and everything that was promised was done.i would highly recommend this company.
Michael Simoneau
Michael S.
15:13 18 Sep 21
We had vinyl siding installed and my house looks great. My neighbors even said it the house is beautiful!!! I don’t know their names but the installers did an awesome job making sure everything was done right. Mike and Pam Riverside R I
Jane Granatino
Jane G.
19:36 11 Aug 21
I had to replace several windows including a large panel in the living room, so when I decided to replace aging casement windows in my enclosed breezeway, I called RIHI. Lou Fournier came out right away to give an estimate and helped me choose an alternative to crankouts. I trust the quality and professional installers to do it right! My already installed windows have made my home cooler in this hot weather and are easy to clean. I love how they look! I highly recommend RIHI.
Denise Van Loon
Denise Van L.
20:17 05 Aug 21
We love our new kitchen!Quality work done by the nicest bunch of people you ever want to meet. There were no hidden costs. We're already thinking of our next project and will call them when we decide to do it.
David Levy
David L.
15:13 06 Jul 21
Personable, attentive, professional, an expert worth the trip
Linda Votta
Linda V.
16:02 04 Jun 21
cathie Walters
cathie W.
01:19 19 May 21
I have not used RIHI as yet but my husband and I did get the free estimate for a new roof. We haven’t sighed because of other extenuating circumstances but the presentation by Mr. Bob Schow was both thorough & very enlightening. According to Mr. Schow the quality of the products & the workmanship we haven’t seen anywhere else.
Dave Barishian
Dave B.
16:31 10 May 21
I was looking for quotes for new windows. Their prices were a bit more reasonable than other window companies that I got quotes from.
Erin Ducharme
Erin D.
14:12 26 Apr 21
Diane Lorraine
Diane L.
19:42 09 Apr 21
We had our bathroom and kitchen redone and the end result exceeded our expectations! The quality of their work is second to none. Angela, the kitchen designer knew exactly what my wife wanted when developing a custom design for our kitchen. The employees are very proficient at what they do, and they are also very courteous and work very neatly. If you want a great product at a fair price, call RIHI. Highly recommended.
Mary Connor
Mary C.
18:48 08 Apr 21
The RIHI Roof team were fantastic workers .They were very focused on their work,.They worked as great team .My roof looks fantastic and transformed.I would highly recommend this company and their workers to anyone who needs a new roof .
Tyler Shaw
Tyler S.
04:24 31 Mar 21
Due to an unfortunate accident involving a city contractor, there was a portion of siding that was melted on one side of our house. Of all of the contractors that we received estimates from RIHI came in at the most affordable, reasonable, and believable. Since insurance was going to be paying for the repairs several others that we received estimates from seemed to include repairs or services that may not have been necessary, and RIHI answered my questions about my concerns with honesty and integrity. Our Representative, Production Manager, and crew/foreman handled all repairs professionally and thoroughly, even take care of some unexpected damages without any issues.What was at first an inconvenience and headache eventually became easy to manage thanks to RIHI. The only annoyance was something that was out of their hands - material availability. We were notified of the possible delays from day one, but RIHI took care of things as soon as the necessary materials became available, and they were able to work with our busy schedule to finish the project on time.I would highly recommend RIHI for your repairs/renovations.
Kristina Benson
Kristina B.
22:54 17 Mar 21
Service was to review roof replacement. RIHI's representative was extremely well-informed and pleasant to be with. He covered from the basic to technical, including how repairs/replacements were done, quality comparison of materials used, time frame, protection of property during the work, background of the business (a family business for past 70 years) and generous warranties for both the materials and the workmanship. I can easily recommend RIHI and their on-the-road representative, Bob. Kris B.
Lana Drew
Lana D.
23:58 08 Mar 21
Scott Stockwell
Scott S.
15:43 26 Feb 21
James Feighny
James F.
15:43 19 Feb 21
We had them visit to give us a quote for replacing our tub/shower with a kohler luxstone shower system. So far this team of Mark and Antonio have been kind , respectful and responsive and have answered my questions quickly. I feel the company has a good story about what they do, and We respect the time and energy they are putting into helping us figure this out. We've put a small deposit down, The quote seemed reasonable, and the old shower is 20 years old, so it's time to move on. We are excited to see how the project goes.
Tim Morrison
Tim M.
20:17 13 Feb 21
Just booked our window job after meeting with Matt our sales rep. He was very honest and up front with pricing and options. We can't wait to get our windows installed. I'll be updating my review after the project.
Mark Cassidy
Mark C.
13:02 13 Feb 21
We did a bathroom shower replacement evaluation with Tony. He was very professional, and clearly knew his products, company, and customer concerns. We were able to go through remotely (using Microsoft Teams app) a detailed evaluation and get a quote from him on all of the work. We have not decided yet when we will do the remodel but RIHI looks like they provide a high-quality service with excellent materials.
Andrea Dorr
Andrea D.
23:39 07 Feb 21
Judy Riccio
Judy R.
22:34 30 Jan 21
In September 2020 after interviewing several companies, I hired RIHI to replace 12 windows in my 37 year old home. For me, this company has the best quality product at the most affordable price. The representative was professional, knowledgeable and courteous. He gave the most informative presentation. Most importantly he stands behind any representations he has made. Installation was done before the scheduled date. Installers worked efficiently and cleanly. I’ve waited to see how the windows would stand up to extreme cold before I wrote a review. They are airtight and very effectively block outside sounds. I couldn’t ask for more. Thank you RIHI.
Sean Heffernan
Sean H.
18:30 29 Jan 21
Maria Conoscente
Maria C.
05:46 19 Jan 21
RIHI was very professional and responsive from start to finish. The windows are beautiful, high quality and reasonably priced. The salesperson was knowledgeable and the installation crew was courteous, clean and knew what they were doing.I highly recommend this company if you’re looking for a quality product installed by very competent pros.
Linda St Coeur
Linda St C.
00:34 14 Jan 21
We have contracted them to vinyl side our house. Lou Fournier is our Product Specialist. We was very respectful, professional and knowledgeable. He spent a lot of time with us explaining the product and the warranties. I will let you know what the outcome is when the job is complete.
James Bailly
James B.
21:45 31 Dec 20
Julio and his team removed and replaced our very old roof and also installed gutters. They were here in mostly 30 degree weather over 4 days and were able to do an outstanding job. They also went above and beyond to remedy other issues as they arose. The final result was a beautiful Owens Corning roof which I will be proud to show because the team took the time to fix some smaller cosmetic problems only making the roof more impressive. This was not an easy job as there were several dormers and valleys involved.I highly recommend this team and this company. We were also able to work with the company to get the work scheduled around a personal financing delay.Thank You RIHI and team Julio.
Feldman Family
Feldman F.
22:23 18 Dec 20
I was exploring some exterior renovations for my home and spoke to Mike at RIHI about siding, windows, and roofing. Mike was extremely patient in his approach and spent a lot of time educating us on his products and the proper installation techniques for each of the projects we inquired about. Mike's knowledge of his vendor's products and his trades are extensive. I also appreciated the detailed quote he prepared, which he walked us through line by line, answering all of our questions throughout. While my budget isn't quite ready yet to take on these projects, I felt my experience with Mike and RIHI were very positive and I would definitely consider him for my needs in the future.
Bill Corria
Bill C.
23:02 14 Dec 20
22:26 13 Dec 20
Super professional and informative. I’m not moving forward with them because the cost during a pandemic was outrageous and can’t justify it all
Michael Banaczuk
Michael B.
18:21 05 Dec 20
Joe Calandrelli
Joe C.
20:34 01 Dec 20
The reps were great, really went the extra mile to quote our project. Pricing was an issue for us, but that doesn't preclude us from doing business with them in the future.
Donald Swanson
Donald S.
20:07 25 Nov 20
To the staff at RIHI.....all I can say is that I am thrilled with my refaced kitchen. The quality of the material was outstanding. The carpenters (Bill and Rob) were so professional. Their work was impeccable. They cleaned up every day, which made me extremely happy. There was no dust and no mess. I am very happy and would definitely recommend them.
frank cosenza
frank C.
15:53 17 Nov 20
Mariah Phaiah
Mariah P.
22:14 12 Nov 20
We first asked RIHI to install French doors. They did such a nice job we asked them back to vinyl side our home. We have always been impressed with their professionalism and customer service. Anthony is very knowledgeable and a pleasure to speak to. Maureen can't be any nicer when I call the office. Lou was very thorough with his presentation. Kenneth & Patricia Phaiah
Dorothy DePina
Dorothy D.
17:30 22 Sep 20
RIHI did a great job with my roof. I would not hesitate to use them again for another project.
JD Moby (Moje)
JD Moby (.
20:15 04 Sep 20
RIHI did a great job converting my bathtub to a stand up shower. It looks great and love it. The owners John and Anthony are super responsive and they made sure that I received the bathroom that I would enjoy for a very long time. I would not hesitate to use them again for another project.
Moe Moe
Moe M.
23:05 01 Sep 20
Just had my roof replaced by RIHI. Being a first timer hiring someone for major house repairs was nerve wracking for me. I loved the professional presentation beforehand by Darren who was super knowledgeable and patient with me learning about roofing 101. All my questions were answered with a healthy dose of humor and professionalism. It only took about 6 hours (900+ sq ft small house) and the new roof is beautiful. RIHI even fixed the previous roofer's mistake where there was an uneven area on the roof from the bathroom skylight removal and now it's even. I'm interested in remodeling my kitchen next, and Anthony promptly booked a virtual tour to give me an ideal about how to proceed while followed up to make sure my roof was done to my satisfaction. These people are good at what they do and take pride in doing their jobs. It's such a good feeling to know they are reliable and communication was a breeze. They also got a physical address 😜
Darren Losek
Darren L.
19:50 20 Aug 20